Fan Letters: Has David Bruce’s Departure Changed The Dynamic?
RR reader Derek Ballard has concerns about the nature of the relationship between the club and its fans.
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co. uk Dear Roker Report, Is the club’s outlook towards the fans changing with the departure of David Bruce? Let me be clear: the club and everyone around have been brilliant and there’s a close connection with fans.
But the recent stories about fans wishing to move seats and come out of premium into general sales looks less sympathetic to fans now. Derek Ballard Ed’s Note [Phil]: Hi, Derek. Thank you for your letter.
I certainly don’t wish to come across rudely in my reply, but I’m going to keep it short and sweet. Perhaps I’ll write a longer article on this very subject at some stage but for now, I’d simply say, “Yes”. I do have growing concerns about what’s happening in terms of customer service and fan/club relations, particularly in the light of what’s come out recently.