How Ring scales global customer support with Amazon Bedrock Knowledge Bases
By Gopinath Jagadesan••Amazon.com
In this post, you'll learn how Ring implemented metadata-driven filtering for Region-specific content, separated content management into ingestion, evaluation and promotion workflows, and achieved cost savings while scaling up.
This post is cowritten with David Kim, and Premjit Singh from Ring. Scaling self-service support globally presents challenges beyond translation. In this post, we show you how Ring, Amazons home sec…